❓ Frequently Asked Questions (FAQs)

👜 About Ever Stock LTD

Q1: What is Ever Stock LTD?
Ever Stock LTD is a premium brand dedicated to reviving the lost art of handcrafted leatherwork. From refined wallets to durable travel bags, every item we offer is made with care, telling a story in every stitch, and designed to age gracefully with character.

 

📞 Contact & Support

Q2: How can I contact customer support?
You can reach our customer support team via email at support@ever-stock.com or by phone at +44 7533 093150.

 

🌿 Product Quality & Sustainability

Q3: Are your products eco-friendly?
Yes. All Ever Stock products are handcrafted using sustainable methods and ethically sourced materials to support eco-conscious craftsmanship.

 

🛒 Ordering Process

Q4: How can I place an order?
Simply visit our website at ever-stock.com, browse our collections, add your favorite items to the cart, and proceed through the secure checkout process.

Q5: What payment methods do you accept?
We accept all major Credit Cards, Debit Cards, Google Pay, and Stripe.

Q6: Can I modify my order after placing it?
Yes, you can request changes to your order within 24 hours of placing it. Please email us at support@ever-stock.com.

 

📦 Shipping

Q7: What are your shipping options?
We offer standard free shipping across the UK. Expedited and overnight shipping options are also available for an additional fee. For faster delivery, contact our support team in advance.

Q8: How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use it to track your parcel on the carrier’s website or through the tracking page on our site.

Q9: Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping rates and times will be calculated at checkout based on your location.

 

🔁 Returns & Exchanges

Q10: What is your return policy?
We offer a 30-day return window for unused items in their original condition and packaging. For more details, please visit our Returns Policy.

Q11: How do I initiate a return?
To start a return, contact our support team at support@ever-stock.com. We'll guide you through the return process.

Q12: Can I exchange an item?
Absolutely. Exchanges are allowed within 30 days of purchase. Contact us to arrange your exchange.

 

🛠 Technical Support

Q13: How do I reset my password?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password securely.

Q14: What should I do if I face a technical issue?
Please reach out to us at support@ever-stock.com or visit our Contact Page. Our technical team will assist you promptly.